Agility Metrics’ robust voice of the customer technology provides an enterprise view of the customer experience across all locations and touch points. We deliver the information you need, in a format you can understand, when it matters the most in order to empower your employees, at all levels, to take immediate action on customer issues.
Designed and built by customer experience specialists, Agility Metrics’ voice of the customer technology provides maximum reliability and flexibility when it comes to the collection, analysis, and reporting of customer feedback. Our comprehensive analytics provide role-based insights through interactive dashboards and pushed scorecard reports allowing you continuously gauge the quality of customer experiences and reduce performance gaps.
Key Features
- Centralized feedback platform
- Measures all enterprise locations and touch points
- Integrated multi-mode data collection (Web, IVR, mobile, kiosk or paper form)
- Easy to understand dashboards tailored to the key job roles in your company
- Pushed scorecard reports automatically delivered to management
- Trending over time and by business unit, product line or customer segment
- Powerful interactive analytics: slice and dice your data, filter results and drill down to identify root causes of performance gaps
- Automated alerts to recover customers before they are lost for good
