Agility Metrics Helps Grocery Outlet Strengthen
Connections With Customers
February 2012
Over the past year, Grocery Outlet Bargain Market,
America’s largest extreme-value grocer, has been using Agility Metrics’ Customer
Experience Management solutions to capitalize on customer feedback, boost operational
efficiency, and grow customer engagement across multiple channels.
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Staples Canada Partners With Agility Metrics
to Implement Countrywide Customer Experience Management Program
January 2012
Agility Metrics has been chosen by Staples Canada to
run its Customer Experience Management program in over 300 locations. This program
will help Staples remain Canada’s leading retailer of office supplies, office furniture,
business machines, and business services.
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Fix Auto Selects Agility Metrics to Run Its
Customer Experience Management Program
December 2011
Agility Metrics announces that it has been selected
by Fix Auto to run a comprehensive Customer Experience Management program in over
200 collision and body shops. Known for its superior workmanship and service, Fix
Auto is the largest bodyshop network in Canada.
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Agility Metrics to Sponsor 2011 Fast Casual
Executive Summit
October 2011
Agility Metrics will be sponsoring the 2011 Fast Casual
Executive Summit, which brings together top fast casual executives for three days
of networking and group sessions designed to foster the exchange of ideas and innovations
covering the industry’s top strategic issues.
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Agility Metrics Uncovers The Factors That Influence
Purchasing Behavior In The Automotive Aftermarket
August 2011
New study demonstrates that positive customer experiences
are the number one driver of both new and repeat business in the automotive aftermarket,
influencing as many as 80% of all customer purchasing decisions.
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Agility Metrics Hires Geoff Harding as Senior
Director, Sales and Business Development
June 2011
Agility Metrics has hired Geoff Harding as Senior Director,
Sales and Business Development. Geoff will manage all sales and business development
initiatives across North America, and will be responsible for the continued growth
of Agility Metrics’ client roster.
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Agility Metrics to Sponsor 2011 Retail TouchPoints
Customer Lifecycle Conference
May 2011
Agility Metrics will be sponsoring the 2011 Retail
TouchPoints Customer Lifecycle Conference, where top retail executives will gather
to hear a broad array of engaging presentations on mobile, social media, and other
important topics affecting retailers today.
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Auto Value and Bumper to Bumper Certified Service
Centers Initiate Customer Service Indexing Program with Agility Metrics
April 2011
Auto Value and Bumper to Bumper Certified Service Centers
announce the launch of a new, comprehensive Customer Service Index program that
will run continuously in over 2,900 locations across North America.
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Agili-T Rebrands Itself Agility Metrics
September 2010
Agili-T Inc. has rebranded itself as Agility Metrics
Inc. The rebranding better reflects the spirit of the company and will allow Agility
Metrics more flexibility in marketing its customer experience management solutions.
Click here to read the full press release