Agility Metrics is one of North America’s leading suppliers of Customer Experience Management solutions. Agility Metrics leverages cutting-edge technology and deep sector expertise to help leading brands deliver remarkable customer experiences that get people talking.

Agility Metrics’ products foster deeper customer engagement by transforming customer feedback into actionable insights that brands can use to deliver exceptional customer experiences, recover at-risk customers, and strengthen customer loyalty. From there, Agility Metrics helps companies turn customers into brand evangelists by unlocking the power of social marketing and driving brand advocacy across Facebook and other social networks.

Staffed by passionate and dedicated people, Agility Metrics is proud to be servicing some of the leading retail, food service, automotive, and healthcare brands across North America.

Here are the top 10 reasons why customers love Agility Metrics:

1

Expertise: We have deep expertise in all facets of customer feedback. From retail to healthcare, from automotive to financial services, we understand the key business issues which are driving customer behavior and retention.
2

Best Practices: We leverage a decade of best practices to ensure that your customer feedback program garners statistically-reliable response rates and captures metrics that correlate directly with your bottom line.
3

Flexible Data Collection: Our integrated multi-mode data collection data technology means that your customers can give you feedback them using Web, IVR, mobile, kiosk, or paper form data acquisition methods.
4

Real-time Reporting: Our dashboard and push reporting technology delivers information to the right people at the right time in a format that they can understand and act-upon.
5

Drill-Down & Filtering: Our tools enable users to slice and dice their data to drill right down into the root causes of customer pain points. That's what we call truly interactive voice of the customer analytics.
6

Customer Recovery Alerts: Our feedback system sends you instant alerts when something significant happens in your customer feedback data so you can act immediately to resolve problems before they get out of control.
7

Service: Our dedicated team and service oriented approach gets customers operational in days or weeks with 100% implementation success.
8

Multiple Languages: Our survey authoring and back-end reporting technology can support an unlimited number of languages.
9

Technology Platform: With our robust technology platform, you get access to a fully-managed, fully-supported web-based application that can scale on demand.
10

Advanced Analytics: We work with you to design analytical models that uncover the key drivers of customer satisfaction, loyalty, and engagement for each of your important shopper segments.