Agility Metrics, Inc. (formerly Agili-T Inc.) is a leading provider of Customer Experience Measurement (CEM) solutions. Agility Metrics employs a full-spectrum, integrated multi-mode data collection methodology to capture the voice of the customer and report on ground-level customer experience insights. When acted upon, these insights are proven to yield increases in customer satisfaction, loyalty, brand advocacy and operational performance.

Agility Metrics’ highly-scalable customer feedback technology leverages real-time customer feedback to increase visibility into pressing customer pain points across all enterprise channels and touch points. We enable companies to gather, analyze, track and report on customer feedback metrics in a cost-effective and continuous manner.

Agility Metrics’ real-time, web-based reporting technology is flexible and easy to understand, and is engineered to surface relevant data that can be acted on immediately. Founded in 2002, Agility Metrics comprises a skilled and passionate team of professionals servicing a broad range of companies and organizations in retail, consumer, healthcare and B2B markets.